Guest email reply drafts with human approval (Make recipe)

Front deskMake~2 hoursHotels

Published October 29, 2026 · OpsRecipes are tested patterns, not vendor endorsements.

Outcome: Routine guest emails get a ready-to-send draft in seconds; staff just review and send.

What you need

  • Reservations/front desk shared inbox (Gmail or Outlook)
  • Make
  • AI module
  • A property fact sheet in Google Docs

Steps

  1. Watch Emails: new messages in the reservations inbox.
  2. AI module: classify (parking, early check-in, billing, complaint, other) and urgency.
  3. Router: complaints → forward to the duty manager immediately; others continue.
  4. AI module: draft a reply using only the fact sheet text; mark unknowns as [CHECK].
  5. Create Draft in the same thread (do not auto-send).
  6. Log category and response time to a Google Sheet for weekly volume reports.
Watch out: Drafts only until you trust it; never let it promise rates, refunds or upgrades.

Check your company's data and AI policies before sending guest or vendor data to any third-party tool.

Tools for this job

Akia

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Asksuite

AI-powered omnichannel platform that centralizes properties, channels, and human and AI agents for traveler communication and bookings.

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